Driver Insurance Options

Wear and tear is inevitable damage that happens naturally as a result of the normal aging and wear that occurs as a car accumulates mileage.  Wear and tear on rental and leased vehicles includes body damage, dents, paintwork, glass and the interior.

Here’s a breakdown on what’s considered acceptable wear and tear — and what’s considered damage that requires repair. If you return a Zeeba vehicle with wear and tear that falls into the damage category, you can expect some sort of restoration/damage fees. It can be difficult to determine how much damage is too much and what is considered normal vehicle wear and tear. Therefore, we have created this set of standards to serve as general guidelines as we inspect our fleet. In it, we define what is considered normal car wear and tear, and what is not.

This will allow Zeeba and our customers to fully understand the damage charges, if any, at the end of the rental or lease term. Because our customers rent for varying lengths of time and the mileage driven during the rental/lease period will differ, we will make adjustments when assessing damages based on how the vehicle was used. However, there are a few conditions that we don’t consider regular wear and tear and will always require repair. They include:

If any vehicles are returned with any of the damages in the list below, Zeeba Automotive reserves the right to request compensation.

• Obvious abuse to the vehicle
• Smoking
• Punctured Tires
• Water damage
• Incomplete, insufficient or inadequate repairs performed or paid for by the customer
• Cosmetic alterations to the interior or exterior not properly removed.
• Broken or cracked lenses or glass
• Structural/frame damage
• Missing or non-working bulbs
• Warning lights on the dash
• Any mechanical, transmission or engine damage
• Misfuel
• Inoperable electrical items such as a USB port
• Visibly damaged or missing wiper blades
• Broken or cracked mirrors
• Broken or damaged seat belts

The normal fleet wear and tear on these parts would be small scratches that can be buffed out. The following are considered acceptable:

• Cracks (Trim):
  High Visibility - Any visible Crack is acceptable
  Low Visibility - Cracks up to 5” is acceptable
• Pinstripes/Aftermarket Decals
  Pinstripe/Aftermarket decals should be fully intact.
  The following is considered damage: Broken Pinstripes, Pinstripe Shadow from removal, Any non-Zeeba decals on vehicle
• Chips Per Panel:
  Up to 2 small chips (1/16” or less)
  Up to 8 medium chips (under 1/16” to ¼”)
  Up to 4 large (under ¼” to ½” chips)
• Acid Spots Per Panel:
  Up to 1 localized area no larger than 1”x1”
  Up to 5 spots under ½”
  Up to 2 spots under 1 ½”
• Oxidation: Oxidation is considered damage.
• Scratches:
  Light scratches up to 5” long in high visibility areas
  Light scratches up to 12” in low visibility areas
  Heavy scratches up to 2” long in high visibility areas
  Heavy scratches up to 4” long in low visibility areas

If there are any missing or broken parts on the exterior such as a headlight/lamp will be counted as damage regardless of the cost. If there are easily visible sand grinding marks, overspray or a bad color match after repairs done by the customer, it is considered damage.

Alterations that create holes inside the body of the car, and any other alterations that reduce the resale value of the vehicle also count as damage.

Below are examples of acceptable body damage:

Below are examples of chargeable body damage:

Acceptable wear and tear include minor dents that do not jeopardize the panel’s structural integrity.

• Per Panel
  Up to 1 dent with paint damage no greater than 1”
  Up to 5 dent’s without paint damage no greater than 1”

Below are examples of acceptable dents body damage:

Below are examples of chargeable dents body damage:

Acceptable wear and tear include minor chipping relative to the age of the vehicle. Chargeable damage includes major abrasions, color mismatch between panels, loss of color or gloss, damage as a result of stickers or decals.

Acceptable wear and tear include light scratches, minor chipping, and minor scuff marks or scratches. The damages must be no more than ¼” in the line of sight area of the windshield, ½” in the driver’s wiper arc area of the windshield, and up to 1 ½” in the non-critical area of the windshield. Chargeable damage includes any visible cracks, no matter the length, and holes or cracks in the glass or light covers. Below circled in red is an example of acceptable damage. Circled in black are examples of chargeable damage.

Acceptable wear and tear include scuffed floor mats, trim, or panels and any professional repairs or remediation to damage. Chargeable damage includes torn or bent trim panels, malodor, smoke related smells, electrical damage, etc. Below are examples of chargeable damage:

If there are stains on the seats that can be easily removed, that is considered normal wear. Chargeable damages include deeply stained upholstery, mud-caked seats, burn marks, holes from cigarettes and lighters, tears or holes in the fabric,  etc. If there are any stains that cannot be removed and the upholstery needs to be replaced, that is also considered chargeable. We do not allow smoking in our vehicles. Smoking in our vehicles will result in a fine of $2500 in addition to the full cost to remediate the smell up to and including replacement of the interior upholstery. Below are examples of acceptable upholstery damage:

Below are examples of chargeable upholstery damage:

Normal wear and tear on the vehicle’s dashboard would be the presence of dust and dirt. Chargeable damage would be burn marks, cuts, and any tears in the material.

Below are examples of chargeable damage.

Normal wear and tear for the roof and floor would be small scratches and tiny dents from gravel or asphalt roads. Any damage to the floor pan that requires repair will be considered chargeable damage.

Below are examples of chargeable roof damage.

Normal wear and tear of the tires and, or rims include wear down of tread due to miles driven and minor scratches to the rim. Chargeable damages include punctured tires, bent rims, and large scrapes to the rim.

Below are examples of acceptable damage:

Below are examples of unacceptable damage:

Normal wear and tear of the tires/rims include wear down of tread due to miles driven and minor scratches to the rim. Chargeable damages include punctured tires, bent rims, and large scrapes to the rim. The following must be in working order and not damaged in any way:

• Parking brake
• Horn
• Interior & exterior rear-view mirrors
• Entertainment system
• Cigarette lighter 12v
• USB ports
• Sun visors
• Exterior door handles
• Interior door handles & locks
• Window controls
• Safety belts
• Mirrors
• Locks
• Key Fobs

Below are examples of chargeable damage:

Should any vehicle rented from Zeeba Automotive be returned with damage, your company will receive notification via email. Your company contact will receive a Recovery Packet which will include photos of the damage and an estimate of repair. We request that all payments for damage be made within 30 days of notice. Failure to remit payment within 30 days will result in added interest of 10% per month. Further, if damages are to be processed with your company’s insurance carrier we ask for all claims information to be received within 5 days. Delays of payment for Smoke Damage and Upholstery repair will incur additional late fees of 10% per month. If you have any questions please email claims@drivezeeba.com.

If you’re in an accident, your safety is the most important. Call 911, your insurance provider (if applicable), and Zeeba at 800-940-9332.

If possible and can be done safely, take photos of the vehicles at the scene.

We understand that accidents and damage will occur from time to time. Should an accident or damage occur, please submit all details to claims@drivezeeba.com.

‍An insurance specialist will contact you regarding your claim or to gather additional information regarding the accident.

Should any vehicle rented from Zeeba Automotive be returned with damage, your company will receive notification via email. Your company contact will receive a Recovery Packet which will include photos of the damage and an estimate of repair.

We request that all payments for damage be made within 30 days of notice. Failure to remit payment within 30 days will result in added interest of 10% per month.

Further, if damages are to be processed with your company’s insurance carrier we ask for all claims information to be received within 5 days. Delays of payment for Smoke Damage and Upholstery repair will incur additional late fees of 10% per month.

If you have any questions please email claims@drivezeeba.com.