Frequently Asked Questions

Guidelines

It’s very simple to lease a van with Zeeba, all you need to do is to fill out our form and tell us more about your business and how we can help you.

Yes, it’s the most asked type of lease, because it’s more cost-effective and flexible than buying one.

There are plenty of reasons why you should lease a van for a long-term, we list 5 below:

• Avoid vehicle depreciation: Fleet can be vital for your business to succeed. Instead of buying a van for your service, hire a van for a long-term.
• Peace of mind: You are leasing vehicles for as long as you need them, you won’t incur any penalties if you return them early.
• Cost-effective: Forget about van leasing agreements, it is more cost-effective hiring a van for long-term with flexible rates.
• Freedom of choice: You aren’t locked into one specific van for the entire period, if you need a bigger, smaller, or faster van, you can easily upgrade or downgrade your hire van whenever you need to.
• A flexible approach: Long-term van hire can be tailored to fit your specific needs over time. You can hire a van when your business demands it.

No, we do not offer short-term lease terms. For example, 30 days or 60 days.

There are plenty of reasons why you should lease a van, we list 4 below:

• Seasonal spikes in demand: if your business needs to handle spikes in demand, short-term lease is perfect to lower overhead costs.
• Cost-effective: forget about hiring a van for a month, it is more cost-effective hiring a van for short-term
• Fleet variety: we have small, medium and large vans in our fleet, whatever your business needs are.
• One-way lease You can return the van to any of our locations.

Yes, you can count on us to source vans for use with any of the large last mile delivery providers at rates in-line with monthly vehicle reimbursement allotments.

As of September 8, 2023, Zeeba is only offering optional comprehensive and collision coverage as well as collision damage waiver (CDW) and will no longer offer Liability coverage. Liability insurance covers other people’s property damage and injuries after accidents caused by the policyholder, while collision insurance pays for damage to the policyholder’s own vehicle after an accident, regardless of fault. Furthermore, Liability insurance is required by law, collision coverage is not. Please discuss with your account manager if you would like to enroll or need assistance. If you were involved in an accident you can contact our team and they will help you.

Zeeba offers direct billing for eligible claims. Ask your adjuster to set you up with a Zeeba lease.

‍Your Policy: If your policy includes loss of use, leasing costs can be covered. Most policies cover up to a daily and total policy limit.

‍Other Driver’s Policy: If you were not at fault in the accident, discuss your leasing needs with the adjuster. They can advise if the claim covers a leased vehicle involved in an accident? Please complete the form if your vehicle has been involved in an accident or email to claims@drivezeeba.com.

We are glad to help! Please contact your Account Manager or our 800-908-8115 and one of our representatives will be more than happy to assist in determining your needs.

It is your responsibility to operate the vehicle safely and in accordance with the law. Please contact Zeeba immediately through our 800-908-8115 or email service@drivezeeba.com if a vehicle is towed. We want to remind you that all tolls and violations are your responsibility and are subject to additional charges and fees, which are outlined in your Rental agreements.

If you’re in an accident, your safety is the most important. Call 911, your insurance provider (if applicable), and Zeeba at 800-908-8115.

If possible and can be done safely, take photos of the vehicles at the scene.

We understand that accidents and damage will occur from time to time. Should an accident or damage occur, please submit a customer incident report by clicking this link Customer Incident Report.

‍An insurance specialist will contact you regarding your claim or to gather additional information regarding the accident.

Call your insurance provider (if applicable) and Zeeba at 800-908-8115. We understand that accidents, theft, and damage will occur from time to time. Should an accident or damage occur, please submit a customer incident report by clicking this link Customer Incident Report.

Call 911, your insurance provider (if applicable), and Zeeba at 800-908-8115. We understand that accidents, theft, and damage will occur from time to time. Should an accident or damage occur, please submit a customer incident report by clicking this link Customer Incident Report.

For your safety and the safety of others, refrain from continuing to operate the vehicle. Contact your Account Manager or our 800-908-8115 immediately and one of our representatives will be more than happy to help schedule a tow and service for the vehicle.

For your safety and the safety of others, refrain from continuing to operate the vehicle. Contact your Account Manager or our 800-908-8115 immediately and one of our representatives will be more than happy to help schedule a tow and service for the vehicle.